FAQs

A pre-order allows you to reserve a piece before it is ready to ship. No payment is required at the time of placing a pre-order. Once the product is in stock and ready to be purchased, we will send a payment link to your registered email address so you can complete your purchase.

You can register your interest through the pre-order option on the product page, without making any upfront payment. Once the product is in stock, we will send a payment link to your registered email address. You can then proceed with the purchase using the payment link.

Our pieces are made with care, and delivery timelines depend on the production schedule of each collection. Once your payment is completed, the estimated dispatch and delivery timeline will be shared with your order confirmation.

Yes, you can request to cancel your pre-order. Cancellation eligibility depends on the stage of production. Please contact us as soon as possible with your pre-order details, and our team will guide you through the next steps.

You can find our size guide on each product page. We recommend taking your measurements and comparing them with our size chart before placing your order. If you need help finding your size, feel free to reach out to us.

If you're between two sizes, we recommend checking the fit notes provided for the specific design. The best size may depend on the silhouette, fabric, and desired fit. You can also contact us for help choosing the right size.

Our fit may vary depending on the silhouette and design. Please refer to the individual product measurements and fit description for the most accurate information. We recommend checking the size guide before ordering.

We work with a selection of natural and Indian textiles, including khadi, cotton, linen, silk, and other craft-based fabrics, depending on the collection. Each fabric is chosen to bring together the character of Indian textiles and the feel of contemporary fashion.

Care instructions vary by fabric and garment. Please follow the care instructions provided with your piece to help maintain its quality, colour, and finish. We recommend paying special attention to the care label before washing or ironing your garment.

Some of our textiles are crafted using traditional techniques, which may result in subtle variations in colour, texture, or weave. These natural differences are part of the character of the fabric and make each piece unique.

Yes, we aim to deliver Kashié pieces across India. Available shipping locations and applicable charges will be displayed at checkout. Please check the shipping details associated with your order for the most accurate information.

International shipping availability depends on the destination and our shipping arrangements. Please contact us with your location if you would like to know whether we can deliver to your country.

Our return and exchange eligibility depends on the product, its condition, and the applicable policy. Please review our Returns & Exchanges policy before placing your order. If you have any questions about eligibility, our team will be happy to help.

If you receive a damaged or incorrect item, please contact us as soon as possible with your order details and photographs of the issue. Our team will review the concern and guide you through the next steps.

You can reach out to us through our official Instagram page or the contact details listed on our website. We're happy to help with questions about sizing, orders, our collections, and anything else you may need.