Shipping policy

At Kashié, every piece is made with care, from the selection of fabrics to the final finishing. We take a little time to ensure your order reaches you just as it should.

Please read our shipping policy below for details about order processing, delivery timelines, and shipping.

1. Order Processing

All orders are processed within 7-10 business days after the order is confirmed.

As our pieces may be produced in limited quantities or as part of a pre-order collection, processing times may vary depending on the product and production schedule.

For pre-order items, an email update will be sent once the ordered items are in stock after launch.

You will receive an order confirmation via email once your order has been placed, followed by shipping confirmation and tracking details once your order has been dispatched.

2. Shipping Across India

We currently ship across India.

Standard Shipping: Estimated delivery within 7-10 business days after dispatch.
Shipping Charges: Charges calculated at checkout
Delivery timelines may vary depending on your location, courier availability, and unforeseen circumstances.

Please note that the estimated delivery timeline begins after your order has been dispatched, not from the date of purchase.

3. Pre-Order Shipping

Some Kashié pieces may be available through pre-order.

Pre-order items are made or prepared based on the demand received during the pre-order period. The estimated dispatch timeline will be communicated on the product page or at the time of placing your order.

If your order contains both ready-to-ship and pre-order items, your order may be shipped together once all items are ready, unless otherwise communicated.

We appreciate your patience as we create each piece with care.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking details via email or the contact information provided at checkout.

You can use the tracking link to follow your order's delivery status.

If you experience any issues with tracking or delivery, please reach out to us at:

Email: fashion@houseofkashi.co.in

5. Delays & Delivery Issues

While we work closely with our delivery partners to ensure timely delivery, certain circumstances may cause delays, including:

Weather conditions
Courier service disruptions
Incorrect or incomplete shipping information
Public holidays
Other circumstances beyond our control

If your order is delayed or you experience a delivery issue, please contact us and we will do our best to assist you.

6. Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate before completing your order.

Kashié is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible.